# Refund Policy
Last Updated: March 12, 2026
1. Introduction
This Refund Policy outlines the terms and conditions under which FertilityFlow ("we," "our," or "us") provides refunds for subscription purchases.
2. General Refund Policy
2.1 Money-Back Guarantee
We offer a
7-day money-back guarantee on all new subscriptions. If you are not satisfied with FertilityFlow, you may request a full refund within 7 days of your initial purchase.
2.2 Eligibility
The 7-day guarantee applies to:
- New subscription purchases (not renewals)
- All subscription tiers (Premium, Founding, Couple)
- Both monthly and annual plans
2.3 Exclusions
The money-back guarantee does NOT apply to:
- Accounts with a history of refund abuse
- Purchases made more than 7 days ago
- Add-on purchases or upgrades after the initial 7 days
3. Subscription Types and Refund Terms
3.1 Monthly Subscriptions
- Within 7 days of first purchase: Full refund available
- After 7 days: No refund for current month; cancel anytime to prevent future charges
- Renewals: No refunds on auto-renewed monthly subscriptions
3.2 Annual Subscriptions
- Within 7 days of first purchase: Full refund available
- After 7 days, within first 30 days: Prorated refund for unused months (minus one month)
- After 30 days: No refund; cancel to prevent next year's charge
Prorated Refund Calculation:
Refund = (Total Paid / 12) × (Remaining Months - 1)
Example: If you cancel an annual £100 subscription after 2 months:
- Refund: (£100 / 12) × (10 - 1) = £75
3.3 Founding Member Tier
- Same refund policy as other tiers
- Special pricing honored if you re-subscribe within 30 days of cancellation
- After 30 days, special pricing may no longer be available
3.4 Couple Plans
- Refunds processed to the account holder who made the payment
- Both accounts will lose access upon refund
- Partner accounts are not charged separately and do not receive separate refunds
4. How to Request a Refund
4.1 Refund Request Process
1.
Email us: Send a refund request to support@natprofam.pl
2.
Include:
- Your account email address
- Reason for refund (optional but appreciated)
- Confirmation that you want to cancel
3.
Response time: We will respond within 2 business days
4.
Processing time: Refunds processed within 5-10 business days
4.2 Alternative: Self-Service (within 7 days)
For purchases within 7 days:
1. Log into your account
2. Go to Settings → Subscription
3. Click "Request Refund"
4. Confirm cancellation
5. Refund will be processed automatically
5. Refund Processing
5.1 Payment Method
Refunds are issued to the original payment method:
- Credit/Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: Up to 10 business days (depending on your bank)
5.2 Currency
Refunds are issued in the original currency of purchase. Exchange rate fluctuations are not our responsibility.
5.3 Processing Fees
We absorb payment processing fees. You will receive the full amount you paid.
6. Cancellation Without Refund
If you are not eligible for a refund but want to cancel:
6.1 Immediate Cancellation
- Go to Settings → Subscription → Cancel
- You will retain access until the end of your billing period
- No future charges will be made
- Your data will be retained for 30 days after cancellation
6.2 Data Export
Before cancellation, we recommend exporting your data:
1. Go to Settings → Data Export
2. Download your cycle data (JSON/CSV format)
3. Save locally
After 30 days of account closure, data is permanently deleted.
7. Special Circumstances
7.1 Technical Issues
If you experienced significant technical issues that prevented use of the Service:
- Contact support@natprofam.pl
- We will investigate and may offer:
- Extended subscription time
- Partial refund
- Full refund (at our discretion)
7.2 Duplicate Charges
If you were accidentally charged twice:
- Provide transaction details
- We will refund the duplicate charge immediately (within 24-48 hours)
7.3 Unauthorized Charges
If someone made an unauthorized purchase on your account:
- Contact us immediately at support@natprofam.pl
- We will investigate and refund if unauthorized
- You may also need to dispute with your bank
7.4 Medical or Personal Emergencies
If you need to cancel due to medical/personal emergencies:
- Contact support@natprofam.pl
- Explain your situation (details not required)
- We will work with you on a case-by-case basis
- We may offer extended refund eligibility
8. Refund Abuse Policy
8.1 Fair Use
Our refund policy is based on trust. We reserve the right to deny refunds if we detect abuse, including:
- Multiple refund requests over time
- Creating new accounts to repeatedly claim the 7-day guarantee
- Exporting data and immediately requesting refunds
- Chargebacks or payment disputes without contacting us first
8.2 Consequences
Accounts flagged for refund abuse may:
- Be permanently banned from the Service
- Be reported to payment processors
9. Chargebacks and Disputes
9.1 Contact Us First
Before filing a chargeback or payment dispute with your bank, please contact us at support@natprofam.pl. We will resolve most issues quickly and amicably.
9.2 Chargeback Consequences
If you file a chargeback:
- Your account will be immediately suspended
- We will contest invalid chargebacks
- Your payment information may be blacklisted
- You may be permanently banned from creating new accounts
9.3 Valid Disputes
Valid reasons for chargebacks (which we will not contest):
- Unauthorized transactions
- Duplicate charges not resolved by us
- Service not delivered as described
10. EU Consumer Rights (GDPR)
10.1 14-Day Cooling-Off Period
Under EU law, consumers have a 14-day cooling-off period for online purchases. By using the Service immediately, you agree to waive this right for the portion of the service you have used.
10.2 EU Consumer Protection
EU consumers retain all rights under applicable consumer protection laws, which may supersede this policy.
11. Changes to Refund Policy
11.1 Notification
We will notify you of material changes to this policy via:
- Email to registered address
11.2 Existing Subscriptions
Changes to this policy do not affect existing subscriptions. Your subscription is governed by the policy in effect at the time of purchase.
12. Exceptions and Discretion
We reserve the right to make exceptions to this policy on a case-by-case basis. All decisions are at the discretion of NatProFamSpace management.
13. Contact Us
For refund requests or questions:
NatProFamSpace - Support Team
Email: support@natprofam.pl
Website: https://fertilityflow.app
Response time: Within 2 business days
For urgent refund issues:
Email: urgent@natprofam.pl (use sparingly)
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Summary
- First 7 days: Full refund, no questions asked
- After 7 days (annual plans): Prorated refund within first 30 days
- After 30 days: No refund; cancel to stop future charges
- Special circumstances: Contact us - we're reasonable people!
Thank you for choosing FertilityFlow. We hope you won't need to use this policy, but we're here if you do.