Privacy Policy

1. Introduction

NatProFamSpace ("we", "us" or "our") operates the FertilityFlow app — a fertility tracking and family planning application. We are committed to protecting your privacy and processing your personal data transparently and securely.

This Privacy Policy explains:

• What data we collect

• How we use your data

• Your rights regarding your data

• How we protect your data

2. Data Controller

NatProFamSpace Email: privacy@natprofam.pl Website: https://fertilityflow.app

For GDPR-related inquiries, please contact: dpo@natprofam.pl

3. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Consent: you give explicit consent to data collection and processing

• Contract performance: processing necessary to provide the Service

• Legitimate interest: improving the Service and preventing misuse

• Legal obligation: compliance with applicable law

4. Data We Collect

4.1 Account Data

• Email address

• Password (encrypted)

• First name (optional)

• Account preferences

• Subscription status

4.2 Health & Cycle Data

These are special category data under GDPR:

• Menstrual cycle dates (start/end)

• Cycle length and patterns

• Symptoms (physical and emotional)

• Basal body temperature (if tracked)

• Cervical mucus observations

• Intimacy records

• Fertility signs and observations

• Health notes

• Mood and wellbeing data

4.3 Usage Data

• Pages visited

• Features used

• Session duration

• Device information (browser, operating system)

• IP address (anonymised after 90 days)

• Error logs and crash reports

4.4 AI Interaction Data

• Questions asked to the AI assistant

• AI responses

• Feedback on AI suggestions

4.5 Partner Data

• Partner's email address (if you invite a partner)

• Data sharing preferences

• Partner account linking

4.6 Payment Data

• Payment method (processed by Stripe — we do not store card details)

• Billing address

• Transaction history

4.7 Communication Data

• Content of support tickets

• Email communications with us

5. How We Use Your Data

We use your data to:

• Provide and improve the Service

• Personalise your experience

• Send important notifications and updates

• Provide customer support

• Ensure security and prevent fraud

• Comply with legal obligations

• Conduct research (only with anonymised, aggregated data)

6. Data Sharing

We do not sell your data. We may share data with:

6.1 Service Providers

• Supabase (database and authentication)

• Stripe (payment processing)

• Anthropic (AI analysis — anonymised queries only)

• Google Analytics (anonymised usage statistics)

6.2 Legal Requirements

We may disclose data if required by law, court order or government authority.

7. Data Retention

• Account data: retained while your account is active, deleted 30 days after account deletion

• Health data: deleted immediately upon account deletion

• Payment data: retained for 7 years per tax law requirements

• Usage data: anonymised after 90 days

8. Your Rights (GDPR)

You have the right to:

• Access your personal data

• Rectify inaccurate data

• Erase your data ("right to be forgotten")

• Restrict processing

• Data portability

• Object to processing

• Withdraw consent at any time

To exercise these rights, contact: privacy@natprofam.pl

9. Security

We implement appropriate technical and organisational measures, including:

• End-to-end encryption for sensitive data

• Encrypted database storage

• Secure access controls

• Regular security audits

10. Cookies

We use cookies for authentication and analytics. See our Cookie Policy for details.

11. Children's Privacy

FertilityFlow is not intended for users under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance.

13. Contact

For privacy questions: privacy@natprofam.pl For GDPR/DPO inquiries: dpo@natprofam.pl